Sub-Processors of the Billwerk+ Group
| Company Subprocessor | Address / URL | Service | Data Location | Purpose | Data Shared |
|---|---|---|---|---|---|
| Fivetran | https://www.fivetran.com/ | Data Transfer services | EU | An internal data platform used by Billwerk+ to store and manage various types of data, excluding personal identifiable information (PII). Not directly accessible or relevant for merchants. | All information processed on behalf of the Controller is stored here in anonymized state. |
| Snowflake | https://www.snowflake.com/ | Provides Data Lake Services | EU | An internal data platform used by Billwerk+ to store and manage various types of data, excluding personal identifiable information (PII). Not directly accessible or relevant for merchants. | All information processed on behalf of the Controller is stored here in anonymized state. |
| Billwerk+ France SAS | 204 rue du Negue Cat 34130 Mauguio, Montpellier, France contact@billwerk.plus | Subscription and Billing Applications | N/A | To allow individuals from this legal entity to carry out activities on behalf of the Billwerk+ Group. | Contact and Company details of the Controller and any information required to provide the Services to the controller in connection to Support, Account Management etc. |
| Billwerk+ Denmark A/S | Pilestræde 52A, 1112 København K, Denmark contact@billwerk.plus | Subscription Management and Payment Gateway Applications | N/A | To allow individuals from this legal entity to carry out activities on behalf of the Billwerk+ Group. | Contact and Company details of the Controller and any information required to provide the Services to the controller in connection to Support, Account Management etc. |
| Salesforce.com | https://www.salesforce.com/ | CRM, Sales and Customer Support | EU | For the tracking of sales and customer support activities. | Contact and Company details of the Controller. |
| Hubspot | https://www.hubspot.com/ | Marketing | EU | For the delivery of marketing campaigns. | Contact and Company details of the Controller |
| Billwerk+ Germany GmbH | Mainzer Landstraße 51, 60329 Frankfurt am Main, Germany | Subscription Management, invoicing applications | N/A | To allow individuals from this legal entity to carry out activities on behalf of the Billwerk+ Group. | Contact and Company details of the Controller and any information required to provide the Services to the controller in connection to Support, Account Management etc. |
| Billwerk Sp. z.o.o | ul. Lęborska 3B, 80- 386 Gdansk, Poland | Support and Marketing | N/A | To allow individuals from this legal entity to carry out activities on behalf of the Billwerk+ Group. | Contact and Company details of the Controller and any information required to provide the Services to the controller in connection to Support, Account Management etc. |
Sub-Processors used in the Billwerk+ Transform Application
| Company Subprocessor | Address / URL | Service | Data Location | Purpose | Data Shared |
|---|---|---|---|---|---|
| Amazon Web Services | https://www.aws.com/ | Cloud Infrastructure | EU | Hosts the cloud infrastructure for Billwerk+, including storage of databases. Handles PII storage securely and supports application functionality. | All information processed on behalf of the Controller is stored here. |
| Swan | https://www.swan.io/ | Open Banking | EU | A platform used for providing virtual iban capabilities. | Personal Data and Bank details to create virtual IBAN. |
| Microsoft Clarity | https://clarity.microsoft.com/ | User Behaviour Analytics | EU (Primary) US (Secondary) | An internal tool used by Billwerk+ to generate heatmaps and analyze user behaviour within the platform. This helps monitor how users interact with the interface. | IP Address, username of user from the Controller using the Billwerk product |
| Mailjet | https://www.mailjet.com/ | Email SMTP Service | EU | Handles email services for merchants using Billwerk+ to send communication, such as invoices, sign-up confirmations, and dunning emails. | Email address and name of user of Billwerk product or customer of the controller |
| Onlinebrief24 | https://www.onlinebrief24.de/ | Software to print and post physical mail (as a service) | EU | A platform used to physically print invoices and mail to the customer. | Data from invoices sent to the Customers of the Controller. |
Sub-Processors used in the Billwerk+ Optimize Application
| Company Subprocessor | Address / URL | Service | Data Location | Purpose | Data Shared |
|---|---|---|---|---|---|
| Fivetran | https://www.fivetran.com/ | Data Transfer services | EU | Used for automated data transfer between systems to enable seamless data synchronization. Relevant for merchants requiring analytics or data integration with external platforms. | Company information of the Controller. Company Name, contact details etc. |
| CyberSource | https://www.cybersource.com/ | Payment Security | EU | Provides secure payment processing for merchants using specific international acquirers. Relevant only if your payment setup includes these supported acquirers for cross-border transactions. | Customer information of the Controller, name, email, address, payment details. |
| Amazon Web Services | https://www.aws.com/ | Cloud Infrastructure | EU | Hosts the cloud infrastructure for Billwerk+, including storage of databases. Handles PII storage securely and supports application functionality. | All information processed on behalf of the Controller is stored here. |
| UserPilot | https://www.userpilot.com/ | User Onboarding platform | EU | An internal tool used by Billwerk+ to monitor user activity and feature usage within the admin interface. Not directly relevant for merchants. | IP Address, username of user from the Controller using the Billwerk product. |
| Storebox | https://www.storebox.com/ | Acquirer gateway for loyalty service | EU | A loyalty service that can monitor transactions from physical payment terminals. Used to provide merchants with insights and integrations for loyalty programs. | Customer information of the Controller, name, email, address, payment details. |
| Snowflake | https://www.snowflake.com/ | Provides Data Lake Services | EU | An internal data platform used by Billwerk+ to store and manage various types of data, excluding personal identifiable information (PII). Not directly accessible or relevant for merchants. | All information processed on behalf of the Controller is stored here in anonymized state. |
| PPRO | https://www.ppro.com/ | Payment Service | EU | A multi-acquirer service providing access to multiple alternative payment methods across Europe. | Customer information of the Controller, name, email, address, payment details. |
| Nets | https://www.nets.eu/ | Payment Infrastructure | EU | Provides payment processing and acquiring services. Merchants working with Nets, Swedbank, or Elavon would use this integration. | Customer information of the Controller, name, email, address, payment details. |
| make.com | https://www.make.com/ | Integration Service | EU | An integration platform used only when Billwerk+ Connect is enabled. It automates workflows and connects Billwerk+ to external tools. | Account and Invoices details of the Controller. |
| Luzmo | https://www.luzmo.com/ | Embedded Analytics | EU | Used to display analytics and graphs within the Billwerk+ platform. All users with access to the platform would see this data, which helps visualize key metrics and performance insights. | A large subset of the controllers data in analytical form in anonymized state. |
| Evry | https://www.evry.com/ | Payment Service | EU | Provides card processing services. Relevant only when merchants are using Worldline as their acquirer. | Customer information of the Controller, name, email, address, payment details. |
| DBT | https://www.getdbt.com/ | Data Transfer service | EU | Utilized for transforming and modelling data. Contact Mourad or Markus for clarification on its specific use. | A large subset of the controllers data in analytical form in anonymized state. |
| 3dsecure.io | https://3dsecure.io/ | 3D Secure Server | EU | Facilitates 3D Secure authentication for card transactions, ensuring compliance with strong customer authentication (SCA) requirements. | Customer information of the Controller, name, email, address, payment details. |
| Microsoft Clarity | https://clarity.microsoft.com/ | User Behaviour Analytics | EU (Primary) US (Secondary) | An internal tool used by Billwerk+ to generate heatmaps and analyze user behaviour within the platform. This helps monitor how users interact with the interface. | IP Address, username of user from the Controller using the Billwerk product |
| Mailjet | https://www.mailjet.com/ | Email SMTP Service | EU | Handles email services for merchants using Billwerk+ to send communication, such as invoices, sign-up confirmations, and dunning emails. | Email address and name of user of Billwerk product or customer of the controller |
Sub-Processors used in the Billwerk+ Pay Application
| Company Subprocessor | Address / URL | Service | Data Location | Purpose | Data Shared |
|---|---|---|---|---|---|
| Fivetran | https://www.fivetran.com/ | Data Transfer services | EU | Used for automated data transfer between systems to enable seamless data synchronization. Relevant for merchants requiring analytics or data integration with external platforms. | Company information of the Controller. Company Name, contact details etc. |
| CyberSource | https://www.cybersource.com/ | Payment Security | EU | Provides secure payment processing for merchants using specific international acquirers. Relevant only if your payment setup includes these supported acquirers for cross-border transactions. | Customer information of the Controller, name, email, address, payment details. |
| Amazon Web Services | https://www.aws.com/ | Cloud Infrastructure | EU | Hosts the cloud infrastructure for Billwerk+, including storage of databases. Handles PII storage securely and supports application functionality. | All information processed on behalf of the Controller is stored here. |
| UserPilot | https://www.userpilot.com/ | User Onboarding platform | EU | An internal tool used by Billwerk+ to monitor user activity and feature usage within the admin interface. Not directly relevant for merchants. | IP Address, username of user from the Controller using the Billwerk product. |
| Storebox | https://www.storebox.com/ | Acquirer gateway for loyalty service | EU | A loyalty service that can monitor transactions from physical payment terminals. Used to provide merchants with insights and integrations for loyalty programs. | Customer information of the Controller, name, email, address, payment details. |
| Snowflake | https://www.snowflake.com/ | Provides Data Lake Services | EU | An internal data platform used by Billwerk+ to store and manage various types of data, excluding personal identifiable information (PII). Not directly accessible or relevant for merchants. | All information processed on behalf of the Controller is stored here in anonymized state. |
| PPRO | https://www.ppro.com/ | Payment Service | EU | A multi-acquirer service providing access to multiple alternative payment methods across Europe. | Customer information of the Controller, name, email, address, payment details. |
| Nets | https://www.nets.eu/ | Payment Infrastructure | EU | Provides payment processing and acquiring services. Merchants working with Nets, Swedbank, or Elavon would use this integration. | Customer information of the Controller, name, email, address, payment details. |
| make.com | https://www.make.com/ | Integration Service | EU | An integration platform used only when Billwerk+ Connect is enabled. It automates workflows and connects Billwerk+ to external tools. | Account and Invoices details of the Controller. |
| Luzmo | https://www.luzmo.com/ | Embedded Analytics | EU | Used to display analytics and graphs within the Billwerk+ platform. All users with access to the platform would see this data, which helps visualize key metrics and performance insights. | A large subset of the controllers data in analytical form in anonymized state. |
| Evry | https://www.evry.com/ | Payment Service | EU | Provides card processing services. Relevant only when merchants are using Worldline as their acquirer. | Customer information of the Controller, name, email, address, payment details. |
| DBT | https://www.getdbt.com/ | Data Transfer service | EU | Utilized for transforming and modelling data. Contact Mourad or Markus for clarification on its specific use. | A large subset of the controllers data in analytical form in anonymized state. |
| 3dsecure.io | https://3dsecure.io/ | 3D Secure Server | EU | Facilitates 3D Secure authentication for card transactions, ensuring compliance with strong customer authentication (SCA) requirements. | Customer information of the Controller, name, email, address, payment details. |
| Microsoft Clarity | https://clarity.microsoft.com/ | User Behaviour Analytics | EU (Primary) US (Secondary) | An internal tool used by Billwerk+ to generate heatmaps and analyze user behaviour within the platform. This helps monitor how users interact with the interface. | IP Address, username of user from the Controller using the Billwerk product |
| Mailjet | https://www.mailjet.com/ | Email SMTP Service | EU | Handles email services for merchants using Billwerk+ to send communication, such as invoices, sign-up confirmations, and dunning emails. | Email address and name of user of Billwerk product or customer of the controller |
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