Happy Helper – A cleaning services marketplace with a personal touch
The Danish company Happy Helper provides a platform that connects cleaners with customers for an easy and transparent business relationship.
Happy Helper – A cleaning services marketplace with a personal touch
The Danish company Happy Helper provides a platform that connects cleaners with customers for an easy and transparent business relationship.
Happy Helper – Find the right cleaner with one click
The business is part of the Handyhand universe (formerly Pinploy), a platform to find one-time support for a wide selection of tasks (e.g. building IKEA furniture, fixing sinks, etc.).
However, in contrast to Handyhand, Happy Helper aims to connect people with cleaners for long-term relationships. The platform provides customers with an easy and transparent way to find the right, local cleaners. Cleaners, on the other hand, get support with all the administrative tasks that are usually involved for freelancers, student workers and small businesses.
As such, Happy Helper is a win-win solution for customers and cleaners alike.
Advantages for customers
For the customer, Happy Helper provides a seamless way to get connected with private helpers, which provides a different value proposition than booking a cleaning company. You get a more personal contact, and you are protected by the Happy Helper platform with support and insurance.
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- Pricing transparency
- A vetted selection of cleaners and information about their expertise, services and availability
- Easy app-based booking
- Easy, one-time and recurring payments
- Self-service management of bookings and cancellations
- Insurance support
Advantages for cleaners
Happy Helper is a platform that helps cleaners to take care of everything from payment to generation of leads, communication and insurance. So, it is a way for you to become your own little company.
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- Access to a wide network of customers
- A one-stop shop to offer services
- Insurance in case of damages for self-employed cleaners
- Easy booking management
- Support with invoices, etc.
What makes Happy Helper a great business model?
Many business relationships in the service industry are based on trust and transparency. However, for freelancers, students, part-time workers, etc. it can be difficult to navigate the many administrative details, the acquisition of customers and the managing of bookings.
Likewise, for customers, it can be a chore to find the right person for recurring tasks and have security and transparency throughout.
Happy Helper makes it easy for both parties to find each other and do business with each other. It supports customers and cleaners alike with the right tools to manage business relationships, payments, and support issues. Thus, it removes a lot of hurdles and complexities.
The Happy Helper platform uses Billwerk+ for its recurring payments to make it easy for customers and helpers alike to manage (and receive) payments on a regular basis.
We inherited Billwerk+ when we bought Happy Helper. We got some good support. We had to move all the existing customer credit cards to the new platform within Billwerk+ and that worked out quite nicely.
The fees are much lower than for Stripe, which we also use. As a platform that works with very low margins on every transaction, being able to have a lower fee is very valuable to us, so Billwerk+ is a great choice on that account.
And then I love that Billwerk+ integrates with so many different payment solutions which is nice. Right now, we’re just using credit cards on Happy Helper, but I really want to enable MobilePay and a couple of other solutions.
Saxo Merrild
CEO of Handyhand & Happy Helper
4000+ Customers grow with Billwerk+
4000+ Customers grow with Billwerk+
